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Brand & Palms

FREQUENTLY ASKED QUESTIONS

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Getting started + General

Do you provided physical products?

Our products are digital goods or online services so you will not receive any physical products. You will need to extract/unzip each digital file in order to retrieve the files or follow instructions for service access.

Do you offer an affiliate program?

Yes, we have an affiliate program that we encourage you to enroll in. Joining our affiliate program will allow you to earn a 30% commission and Payments are sent out automatically within a week after the order is complete and paid for.

Sign up here

Do you provide support?

Support is provided for customers of Brand & Palms; any support requiring extensive work is offered to customers of Brand & Palms for an additional fee.

What if I have issues with the templates?

I’m just an email away and always happy to help!

Shop + Payment + refunds

What payment methods do you accept?

I accept payment via PayPal, where you can pay with credit card, debit card, and you can pay with credit card.

Can I pay using Paypal without a Paypal account?

Yes, you can use Paypal without setting up an account.

Without a Paypal account, you need an Debit/Credit card that is supported by Paypal.

For more details, click here to see how Paypal works for you.

Are you looking in to other payment options?

Yes, I’m checking out Stripe – Skrill and Payoneer. 

Whats your refund policy?

All sales of Brand & Palms product and services are final. Due to the digital nature of our products, no returns, exchanges, or refunds will be provided under any circumstances. Get in touch if you have any doubts or questions prior to purchase.

How do I get acces to the files after purchase?

Once your payment is completed, you’ll land on a order confirmation page with the download link provided immediately. You also receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam folders.

Do you sell gift cards?

Yes! (Amazing right!?) To buy one of our e-gift cards, please click here.

If you buy one of our e-gift cards, this is only valid to use online and will be sent electronically via email.

Can I purchase more assets for a discounted rate?

Off course! I got you, send me a message and let’s chat some more.

Are the stock photos used included?

Stock photos are included with most of my template bundles.
For most templates, I try to use free fonts & elements. However, every now and then you will find premium photos embedded.

Creation + (Custom) design

Do you offer custom designs?

I do take on a custom project from time to time. If you’re interested in working with me on a custom website design, templates, or something else, Please get in touch to discuss and get a quote.

What website platforms can you work with?

I normally work with the following platforms:

  1. WordPress
  2. Wix

Love Divi, Prophoto, Elementor…

How can I use FREE assets?

All FREE assets provided by Brand & Palms are bound by the terms of our Standard License.

Reselling, sharing, and giving away is NOT permitted.

Do I need to give credit?

You don’t need to credit Brand & Palms. But it is very much welcomed and appreciated!

The Magic Resell Membership

What is The Magic Resell Membership in a nutshell?

The Magic Resell Membership is all about saving you valuable time by offering you unlimited access to our collections that you can brand as your own and provide to your audience!

If I become a member when do I get access?

You will get access to the membership as soon as you finish the payment process.

What license terms are in force?

It is my intention to offer a straightforward, easy-to-understand license for use of the digital products in the magic resell membership and brandandpalms.com. If you have any questions please contact me at info@brandandpalms.com.

While these digital products are sold with a generous license in the magic resell membership there are limitations. The answer to your most pressing question is NO, you may not give, share, or sell any of our digital products ‘as is’.

Your license is as follows:
You are granted an extended commercial license to this membership offered by brandandpalms.com

You may not take the digital files, and sell them as your own individual files or in a new collection.
You may not make derivative work with digital products and claim ownership of it.
You may not resell, relicense, sub-license, or redistribute the digital products of the magic resell membership or brandandpalms.com.
You may not scan, copy, duplicate, distribute, or otherwise reproduce the digital products, to allow a third party to use the images/templates in any way.

Copyright of all digital products and any content on this website remains with the magic resell membership and Brand & Palms. Copyright is not transferred to the member.

This license allows you to modify and improvise the product in any way you want to. You must add your own branding to the final product.
Typically, if you want to sell a product you will have to place the description and picture of your product. You need to add value, utilize our templates and add your own flair to it.

YES, you may:
⟢ This license allows you to use the template source files to create printable and digital planner printables, physical planners, Canva templates, and other digital products for sale on multiple channels including marketplaces or on your own website.
⟢ This license allows you to modify and improvise the product in any way you want to.
⟢ You can use this membership to create digital end products to sell to your customers.
⟢ You can rebrand it so it’s different from the original content
⟢ Create an unlimited amount of digital products
⟢ You can add your own images, graphics, fonts, and backgrounds to customize the digital products to suit your own preferences.
⟢ You can sell the collections as separate products.
⟢ The digital products are yours to do with whatever you’d like. You just can’t resell the templates as is. Add your own photos, change your branding colors and fonts, and re-use them for future content – completely up to you!
⟢ Use digital products for personal, commercial, marketing, and branding projects.
⟢ Use digital products for physical and digital products.
⟢ Use digital products to create FINISHED products for you to sell.

No, you may not:
⟢ You are not allowed to sell the digital products created using this membership with resell rights.
⟢ You are not allowed to sell the source files to others or give them away. Please refer others to our shop.
⟢ You are not allowed to claim the collections in this membership as your own, they are still my intellectual property
⟢ You CAN’T sell, share, reproduce, or redistribute these products themselves.
⟢ You CAN’T use the products in this membership to create PLR products.
⟢ Sell these digital products AS IS.
⟢ Sell these digital products in any way as your own, or give them away for free or in any kind of exchange.
⟢ Claim copyright of these digital products or transfer rights.

What is included in the membership?

⟢ You get instant access to our complete ever-growing library which includes all sorts of product templates and copy swipe files.

⟢ The best part is that we’ll always be adding more templates to the library for you to use.

⟢ I made this membership for you! I’m here if you need me. You getting to the next step is important to me so don’t be shy about getting the help you need from me. Think of community, tutorials, courses, and much more. We (As in you and me) will make this membership amazing by working closely together

Can I resell the templates?

YES, you may:
⟢ This license allows you to use the template source files to create printable and digital planner printables, physical planners, Canva templates, and other digital products for sale on multiple channels including marketplaces or on your own website.
⟢ This license allows you to modify and improvise the product in any way you want to.
⟢ You can use this membership to create digital end products to sell to your customers.
⟢ You can rebrand it so it’s different from the original content
⟢ Create an unlimited amount of digital products
⟢ You can add your own images, graphics, fonts, and backgrounds to customize the digital products to suit your own preferences.
⟢ You can sell the collections as separate products.
⟢ The digital products are yours to do with whatever you’d like. You just can’t resell the templates as is. Add your own photos, change your branding colors and fonts, and re-use them for future content – completely up to you!
⟢ Use digital products for personal, commercial, marketing, and branding projects.
⟢ Use digital products for physical and digital products.
⟢ Use digital products to create FINISHED products for you to sell.

Account + privacy + Terms

Do I need to set up an account to make an order?

Brand & Palms offered guest checkout to place orders quickly and be on your way again without any hassle or delay. But after testing and by time we learned, enabling the guest checkout option only caused issues, confusion, and wasted time.

Brand & Palms has functionality like memberships, cources, digital downloads, and offering guest checkout have proven problematic. Now you can manage everything from the same place — for example, savely download your product (Again and again) or manage your membership.

No more customers becoming confused when they don’t find their membership, or can’t log into and simple download their order.

Because there are only digital goods in the cart we allow our customers to skip the unnecessary checkout fields (like full address and phone)

I'm having trouble signing into my account, what should I do?

Please try resetting your password initially. If this still doesn’t work please send me a message so we can get you up and running again.

Is my personal information kept save and private?

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To read more about our privacy policy please click here.

The All Access Membership

What is The All Access Membership in a nutshell?

The Brand & Palms The All Access Membership is built for the creative lady boss. Perfect for female entrepreneurs, graphic designers, brand stylists, online business owners, bloggers, web designers, content creators, virtual assistants, social media managers, coaches, and service providers.

♡ You’ll immediately have unlimited access to all of our Canva templates and digital files for every aspect of your business.

♡ I got big plans for the upcoming year and as a Member, you have free access to any and all new collections we add to the factory.

So If you’re trying to make moves in your creative business, looking to launch your side hustle to make some extra cash, or just wanting to update your website, this membership is made for you.

Is the membership right for me?

The membership Provides creative Entrepreneurs With unlimited access to ALL current templates in The Template Membership, PLUS new templates on a regular basis. 

If you are a Template Designer, Brand Designer, graphic designer, brand stylist, online business owner, blogger, web designer,  content creator, virtual assistant you’ll have acces to a enormous amount of products you use daily in your businesses. 

Examples;

You are a Pinterest manager, providing clients with Pinterest templates. You can use all templates for unlimited time for all your clients.

A client approached you to create a brand questionnaire, you can use my templates to make one. Your client may use this template (Asset) to send to all her clients. If your clients want to sell this same questioner template she will need her own license.

You are a web designer, you can use my themes/landing pages/web elements for all your custom client work.

Is the membership a one-time fee ?

Yes, there is a plan in place so you only need to purchase The All Access Membership once. Updates are always free, there are no additional fees. 

How do I get a membership?

You can go to the membership page here and set up your account. 

If I become a member when do I get access?

You will get access to the membership as soon as you finish the payment process.

Do you offer a payment plan?

No! But there are quarterly // Yearly // lifetime plans available

Is there a limit to the number of assets I can download?

No! Members can download an unlimited number of assets, an unlimited number of times.

What license terms are in force?

The Brand & Palms All Access Membership allows you or your team to use Assets in any manner permitted and mentioned under the Standard and Extended License. And.

The membership allows you to download as many templates as you like without having to buy them individually for you and your clients!

Which allows businesses to go on creating/selling with fewer restrictions in a simple and hassle-free way.

You and your client can use my products for unlimited projects and an unlimited number of times. You can start reusing the templates.

What new product ideas are you working on?

Client welcome guides, Price guides, opt-in freebies, elementor pages, scene creators, device mock ups, presentation templates, elementor freebie library, Wix templates, website banners landing pages, social media templates, Notion Templates and so much more…

If you have a request please let me know!

Can I resell the templates?

No. You may use the templates to create any & all templates for your online business, personally & commercially. You can share them on social media, upload them to your website, or include them in your clientwork. But you cannot re-sell the design templates as your own!

Can I use the templates for my clients?

Yes! The membership comes with a MEMBERSHIP license, which allows you to use the items for your client accounts. Please note, Your client is bound by the term and specific purpose set forth in this Agreement. – you can not give templates away to your clients as Canva links.

If your client wishes to make their own products for sale using your design (Asset) then you must purchase an appropriate License on behalf of the client or the client themselves must purchase a License.
Your clients are allowed to use your design (Asset) in both personal and commercial projects online and in print.
Simple; Your client could use the design (Asset) you made for your client for *promotional use but if they want to make a profit from it then you must purchase an appropriate License on behalf of the client or the client themselves must purchase a License.

* allowing you to use them in personal and commercial projects online and in print.

Where to next...

Customer Care

DISCLAIMER

LICENSE TERMS

MY ACCOUNT

PRIVACY POLICY

GIVEAWAY TERMS

AFFILIATE PORTAL

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