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Brand & Palms

FREQUENTLY ASKED QUESTIONS

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Getting started + General

Do you provided physical products?

Our products are digital goods or online services so you will not receive any physical products. You will need to extract/unzip each digital file in order to retrieve the files or follow instructions for service access.

Do you offer an affiliate program?

Yes, we have an affiliate program that we encourage you to enroll in. Joining our affiliate program will allow you to earn a 30% commission and Payments are sent out automatically within a week after the order is complete and paid for.

Sign up here

Do you provide support?

Support is provided for customers of Brand & Palms; any support requiring extensive work is offered to customers of Brand & Palms for an additional fee.

What if I have issues with the templates?

I’m just an email away and always happy to help!

Shop + Payment + refunds

What payment methods do you accept?

I accept payment via PayPal, where you can pay with credit card, debit card, and you can pay with credit card.

Can I pay using Paypal without a Paypal account?

Yes, you can use Paypal without setting up an account.

Without a Paypal account, you need an Debit/Credit card that is supported by Paypal.

For more details, click here to see how Paypal works for you.

Are you looking in to other payment options?

Yes, I’m checking out Stripe – Skrill and Payoneer. 

Whats your refund policy?

All sales of Brand & Palms product and services are final. Due to the digital nature of our products, no returns, exchanges, or refunds will be provided under any circumstances. Get in touch if you have any doubts or questions prior to purchase.

How do I get acces to the files after purchase?

Once your payment is completed, you’ll land on a order confirmation page with the download link provided immediately. You also receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam folders.

Do you sell gift cards?

Yes! (Amazing right!?) To buy one of our e-gift cards, please click here.

If you buy one of our e-gift cards, this is only valid to use online and will be sent electronically via email.

Can I purchase more assets for a discounted rate?

Off course! I got you, send me a message and let’s chat some more.

Are the stock photos used included?

Stock photos are included with most of my template bundles.
For most templates, I try to use free fonts & elements. However, every now and then you will find premium photos embedded.

Creation + (Custom) design

Do you offer custom designs?

I do take on a custom project from time to time. If you’re interested in working with me on a custom website design, templates, or something else, Please get in touch to discuss and get a quote.

What website platforms can you work with?

I normally work with the following platforms:

  1. WordPress
  2. Wix

Love Divi, Prophoto, Elementor…

How can I use FREE assets?

All FREE assets provided by Brand & Palms are bound by the terms of our Standard License.

Reselling, sharing, and giving away is NOT permitted.

Do I need to give credit?

You don’t need to credit Brand & Palms. But it is very much welcomed and appreciated!

Account + privacy + Terms

Do I need to set up an account to make an order?

Brand & Palms offered guest checkout to place orders quickly and be on your way again without any hassle or delay. But after testing and by time we learned, enabling the guest checkout option only caused issues, confusion, and wasted time.

Brand & Palms has functionality like memberships, cources, digital downloads, and offering guest checkout have proven problematic. Now you can manage everything from the same place — for example, savely download your product (Again and again) or manage your membership.

No more customers becoming confused when they don’t find their membership, or can’t log into and simple download their order.

Because there are only digital goods in the cart we allow our customers to skip the unnecessary checkout fields (like full address and phone)

I'm having trouble signing into my account, what should I do?

Please try resetting your password initially. If this still doesn’t work please send me a message so we can get you up and running again.

Is my personal information kept save and private?

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To read more about our privacy policy please click here.

Digital template membership

What is the membership in a nutshell?

The Brand & Palms Canva Template membership is built for the creative lady boss. Perfect for female entrepreneurs, graphic designers, brand stylists, online business owners, bloggers, web designers, content creators, virtual assistants, social media managers, coaches, and service providers.

♡ You’ll immediately have unlimited access to all of our Canva templates and digital files for every aspect of your business.

♡ I got big plans for the upcoming year and as a Member, you have free access to any and all new collections we add to the factory.

So If you’re trying to make moves in your creative business, looking to launch your side hustle to make some extra cash, or just wanting to update your website, this membership is made for you.

Is the membership right for me?

The membership Provides creative Entrepreneurs With unlimited access to ALL current templates in The Template Membership, PLUS new templates on a regular basis. 

If you are a Template Designer, Brand Designer, graphic designer, brand stylist, online business owner, blogger, web designer,  content creator, virtual assistant you’ll have acces to a enormous amount of products you use daily in your businesses. 

Examples;

You are a Pinterest manager, providing clients with Pinterest templates. You can use all templates for unlimited time for all your clients.

A client approached you to create a brand questionnaire, you can use my templates to make one. Your client may use this template (Asset) to send to all her clients. If your clients want to sell this same questioner template she will need her own license.

You are a web designer, you can use my themes/landing pages/web elements for all your custom client work.

Is the membership a one-time fee ?

Yes, there is a plan in place so you only need to purchase the Template membership once. Updates are always free, there are no additional fees. 

How do I get a membership?

You can go to the membership page here and set up your account. 

If I become a member when do I get access?

You will get access to the membership as soon as you finish the payment process.

Do you offer a payment plan?

No! But there are quarterly // Yearly // lifetime plans available

Is there a limit to the number of assets I can download?

No! Members can download an unlimited number of assets, an unlimited number of times.

What license terms are in force?

The Brand & Palms Canva Template membership allows you or your team to use Assets in any manner permitted and mentioned under the Standard and Extended License. And.

The membership allows you to download as many templates as you like without having to buy them individually for you and your clients!

Which allows businesses to go on creating/selling with fewer restrictions in a simple and hassle-free way.

You and your client can use my products for unlimited projects and an unlimited number of times. You can start reusing the templates.

What new product ideas are you working on?

Client welcome guides, Price guides, opt-in freebies, elementor pages, scene creators, device mock ups, presentation templates, elementor freebie library, Wix templates, website banners landing pages, social media templates and so much more…

If you have a request please let me know!

Can I resell the templates?

No. You may use the templates to create any & all templates for your online business, personally & commercially. You can share them on social media, upload them to your website, or include them in your clientwork. But you cannot re-sell the design templates as your own!

Can I use the templates for my clients?

Yes! The membership comes with a MEMBERSHIP license, which allows you to use the items for your client accounts. Please note, Your client is bound by the term and specific purpose set forth in this Agreement. – you can not give templates away to your clients as Canva links.

If your client wishes to make their own products for sale using your design (Asset) then you must purchase an appropriate License on behalf of the client or the client themselves must purchase a License.
Your clients are allowed to use your design (Asset) in both personal and commercial projects online and in print.
Simple; Your client could use the design (Asset) you made for your client for *promotional use but if they want to make a profit from it then you must purchase an appropriate License on behalf of the client or the client themselves must purchase a License.

* allowing you to use them in personal and commercial projects online and in print.

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Customer Care

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